I find it hard to believe that AT&T cannot find any skilled workers in the United States. I believe they are stating this, so that they can outsource jobs to India in order to secure a cheaper labor force, thereby increasing their profits. It is the American Corporate way of greed!!!

Jack
I would imagine it is real hard to find skilled American workers in India or China.

Yeah, if you live in Texas there are jobs. Did you check their website??? Few customer service positions were even listed!!!

Here’s a suggestion for AT&T: Offer more money, you’ll get more skill.

I think someone is lying. Money makes people crazy, They want to hire cheap labor, and don’t care about their own country, If people overseas can learn,so can the americans. I wonder if that is (AMERICAN) CEO’s that says that or is it oversea money that is talking

That’s its terrible. Because these companies really don’t invest a lot of time and money in training people to do the kind of jobs that At&t is having trouble filling. It seems that hiring managers always take the easy and cheap way out of hiring people in this country. Why hire people in this country when you can hire people in Mexico, China and any South American country that get 50 cents an hour, no benefits and could be killed or put in prison for trying to unionize. I say Jack, it’s time to get tough on Big Business and discourage hiring people from outside the country. Take away their tax breaks and get out of these stupid free trade agreements made by the Bush Regime.

What? You mean they can’t run AT&T from India? You’re pullin’ my leg.

It means that your phone bill is going to increase.

They’re not paying enough.

Jack, it’s an accurate indictment of our educational system which is leaving everyone behind. We spend more per year to house a criminal in prison than we do to educate a child in our schools.

Hi Jack! Maybe the old teletype ran out of ink! I suspect the complete statement is that AT&T cannot find skilled workers in America who are willing to work 60 hours a week for minimum wage. This is yet another convenient corporate excuse for outsourcing. Shame on AT&T

Millbrook, NY

It means two things. First, our education system is absolutely failing us. We once produced the best and the brightest. No more. Many of our “tenured” teachers are sub-par, our curriculum is woefully out of date, and our investments in such areas as new technologies for our schools is an embarassment. And you don’t have to believe me - look at any number of studies that show that our schools and graduates have been slipping versus other countries for years.

The second thing it means is that after all the political rhetoric dies down, the fact wil remain that we live in a global economy (and AT&T competes in that economy). Building a wall around our country to keep foreign competition out is economic suicide. Remember the big flap about how Boeing lost the military contract to Airbus? What a joke. I wonder how many of your viewer out there realize that 70% of Boeing’s 787 Dreamliner is sourced from overseas?

AT&T having trouble finding skilled workers? Rubbish! There are plenty of skilled American workers out there,but AT&T does not want to pay American wages and benefits. What they really want to do is bring in more foreign workers on H-1 visas so they can pay them much lower wages and basically make them indentured servants. This is just another scheme to boost profits and shaft U. S. citizens.

This doesn’t suggest so much about the state of our people as it does about business leading the way for our education systems - (NOT). Business & colleges should be working TOGETHER to develop the qualifications of the graduates…

Business is having difficulty keeping up with technology instead of leading and guiding it… Big business is only concerned about their stock value, how much they can consume in the short-term and no one is looking long-term on anything… — This is why we are always shocked to suddenly look around us to see what has just happened.

It means we have several problems that must be fixed soon. We have outsourced our technology and manufacturing base and we have a generation of students that have “been left behind” At the end of WW2 we were the best and the brightest. We have given all of that up. Now we have a long row to hoe to get things back the way they should be, The world looking to America for the best education and technology. The Republican war on basic science and their failure in education lead the charge. Think about this if we had stayed with the superconducting super collider, we would have the first shot at important new knowledge that could lead to incredible new technology. Instead Europe gets the goods. But we did balance the budget, oh wait…

It means our kids aren’t learning what they need in school. This week my 7th grade student came home to report he had colored a picture of the human body in science…didn’t have to know the names of the body parts, watched the will smith movie about a homeless man making it big in econ, and wrote a review of a movie for english. Spelling and grammar didn’t count…just good ideas. Last week they were sent home early twice so students could go to ’state’ in wrestling. Our schools have become baby sitters instead of institutions for learning.

That the American school system sucks and has sucked for over 20 years it time to bring back apprenticeships so kids can pick up skill that will allow them to succeed in life. So the United States is not called rich but stupid.

Howard
Josha Tree

Not enough skilled workers is corporate code for “not enough skilled workers we are willing to pay for.” It is a load of manure. AT&T just wants to cut labor cost, period. Right along with Microsoft and other large tech companies. I work in the tech industry and companies have been pushing to scale down wages for more than a few years now. I can’t tell you how many technically skilled people I know that have gotten out of the business because companies are paying H1 visa holders 6 or 7 dollars an hour. They simply want to bring in indentured servants so they can dignify their huge salaries to stockholders.

(1) They need to set up training centers in rural and underserved areas of our country, similar to the old Vo-Tech schools, so that folks, regardless of age, can learn the skills AT&T needs; (2) hire people at a competitive, living wage with benefits; (3) stop padding the CEOs purse while dumping hourly and lower-paid career employees when times get tough. AT&T would have less trouble attaining and retaining loyal employees if it treated them with the same respect as it did its top brass; and (4) start hiring older workers, like myself (50+). We’re a loyal group who’ll work hard, show up on time, and do the job to the best of our abilities, but few employers seem to value those qualities nowadays.

They aren’t paying enough to make it attractive for people to apply for the job to begin with. All these large technology based companies are keeping wages low in order to keep there bottom dollar up. If they build it, (wages up) they will come. People need to be able to provide for their families and survive in this country. What these companies are paying today doesn’t cut it.

They’re getting ready to outsource a lot of jobs.

It’s all part of the corporate profit picture. Increase profits by reducing costs. Labor is a cost, so reduce it. If Americans are unwilling to do these menial jobs (Translation: menial pay), then get Mexicans to do it, or just ship the jobs overseas.

All I ask is that change their name to something other than AMERICAN Telephone and Telegraph.

How about Unamerican .T.& T.

Jack - It means that they get a better deal by hiring H-1B visa people, because as one person told me, you basically own them.

I was running a Hospice Agency and was looking for Nurses. An attorney for a company that brings in foreign nurses told me how easy it was to get the nurse of my choice. It felt slimy, and slightly like prostitution.

We have great nurses here, and we have great people to fill the jobs that AT&T wants. Its always easier to fire the older worker and get ones that will end up “owing you”, as the attorney put it. There is a ton of money to be made, basically stealing the nurses, doctors, scientists, etc… from other countries, than to do any retraining here, or God help us, hire a few older workers that have expertise and a good track record. And maybe some of these older workers could keep their homes as well.

I think it suggests that this country accommodates ridiculous excuses for not hiring American workers. Sure our education isn’t the best in the world, but if Dell can build computers and host tech support in third-world countries, AT&T can find Americans with the chops to do whatever jobs they need.

Brian
Idaho

AT&T is now competing with the cable companies, who are paying more for workers to lay cable & phone & internet lines. However, AT&T should find plenty of un-skilled labor & train them. Ofcourse we are turning out good college grads, who have trained themselves for the better IP jobs & they don’t want to work those basic entry jobs.
Funny part of this is those un-skilled jobs pay almost the same as the college trained IP jobs pay.

That is a huge lie they just aren’t looking is the real reason. As with other huge corporations such as Microsoft and others out there they want the cheapest labor possible and don’t want to pay a living wage or offer benefits Americans can actually live on and something needs to change. We need to elect a president that will not permit this outrageous behavior to continue.

They lie. They use that as a cover to ship our jobs to India, etc. where labor is cheaper.

Jack,
I cannot beleive it has gotten this bad as there are people out there in this Country who want to work and cannot find jobs. This Country is in a ression right now and the average Joe on the street knows it and this President sits on his butt and does nothing to help!!!!!!!!!!!!!!!!! I am surprised the people have not taken to the streets and protested about all the THINGS GONE WRONG IN THIS COUNTRY! The Gas Prices alone is the worst thing that has ever happen.

AT&T does not have trouble finding skilled workers. AT&T is having trouble finding cheap skilled workers! Education and skills has a price in America and if you don’t want to pay somebody else would. We are not in India where skilled workers accept to works for peanuts.

Jack,
I think I understand how big american coporations conduct buisness and if I’m right it probably means they haven’t even looked in America for workers. And why should they when they can save a few bucks and easily get lower paid foreign workers to do the same job. Just like Bill Gates complaining to congress that they need more H1B visa’s to get enough workers. It doesn’t have to be true, it just has to make their bottom line get bigger. Record profit’s for everyone and don’t worry about the bill, it’s on me!

It means that in the 1990s they cheered the do nothing MBAs idea of layoffs and shipping jobs overseas and got more than they bargained for. Now they want experienced workers on the cheap. Sorry AT&T but if you want good skilled employees in America you can find them you just have to pay a decent wage for the services of these fine Americans. And by the way don’t give us that need for an increase in the H1-B visas stuff , we aint buying it.

Orlando Florida

It means that AT &T’s training programs aren’t very good.

…People will tell you it means we have an education system problem but, it more than likely means they are not offering a compensation package that qualified Americans are willing to work for. Don’t worry though Jack spineless poloticians will give more H-1 visas so they won’t have to offer adecent wage…

Is it that ATT can’t find workers in the US or that US workers won’t accept the pay and benefits that ATT is willing to pay? If ATT is trying to pay as little as it pays Indian workers, I can understand why applicants aren’t lining up to work for ATT.

Junior colleges all over America train skilled workers specifically for companies also all over America. Advertise the training courses with the starting pay that is decent and people will come. Companies without trained employees need to get themselves to junior colleges and train people.

Jack:

The US has plummeted in the world rankings when it comes to math and science. John McCain told us here in Michigan that “those jobs aren’t coming back.” How did we respond to his honesty? We voted for the guy who promised to bring back manufacturing jobs. Guess what? That guy ain’t in the race anymore.

Rather than waiting for a handout from the government, or some factory to miraculously set up shop in your town, the people of this country need to realize that we have to reinvent ourselves. Like it or not, manufacturing and assembly is now a 3rd world country gig.

That means we are the ones who are responsible for finding a way, no matter how inconvenient, of getting a new skill that will put food on the table in the 21st Century.

Wake up people! Change and prosperity comes from the ground up—not the top down.

Jack, the suggesting is that “Americans are Dumb”, and the education system is worst then we thought, but I really want to know what’s the catch to it? They want to hire who? from where? humm. sounds fishy.

It suggests the state of our country is in real trouble! if we can’t even make our own passports, how can we truly protect ourselves. It all centers around ,”MONEY”! We all want to make money, need to make money to live. But wages are down and CEO Bonuses are high even if they failed? The Banks are corrupt, Brokerage houses corrupt, and colleges spend big bucks on sports and then charge the students learning a real occupation to much! Athletes get everything paid for and usually get a degree in basket weaving so they can be an anchor on ESPN when they blow a knee out. Our priorities in this country are GREED! And when the light of that economic planet killing asteroid Glen Beck talks about, gets so bright in the sky we can’t ignore it anymore, there will be dark times in this US of A. I really try to keep off the religious stuff because of the fanatics in the middle east, but John talks about the price of a grain of wheat in Revelations and buddy the future isn’t very bright at all right now for us.
And you guys want a rookie in the White House? do you want to know why CBS “REALLY” cancelled Jericho?

Jack
Very simple AT&T aint looking hard enough. Take a lllok at the number of students that graduate from top colleges in the country . Are you telling me they all have jobs ? I dont think so. AT&T has too spend a little more time and money on recruiting.

Jack,
This isn’t a third world country, the high skilled workers are out there. AT&T is having a problem locating them because they are not looking for them or they do not want to pay them full value…

C.I., New York

This shows me that our govt. is not investing in it’s people through proper funding for education and the price of continueing education is way to expensive for most folks.

Hello Jack,
Maybe what it really means is that they’re having a hard time finding skilled American workers that are willing to work for unskilled wages or they’re using that excuse to justify outsourcing jobs to cheaper markets. Just a little something I learned from watching Lou Dobbs.
Dacula, GA

I HAVE A FRIEND THAT USED TO WORK AT ATT, NOW RETIRED. SHE OCCASIONALY FILLS IN AND TEACHES NEW HIRES. NO ONE MAKES ANY WHERE NEAR HER PAY GRADE, AND THE ONES THEY DO HIRE COULDN’T WORK AT DENNY’S AS THEY CAN’T EVEN BOIL WATER WITHOUT HELP. YOU GET WHAT YOU PAY FOR, AND PRESS ONE TO SPEAK WITH OUR NEW HIRES LOCATED IN INDIA, SORRY, NO ONE SPEAKS ENGLISH ANYMORE.
TAMPA, FL

I suspect two things, Jack. One is that AT&T looked in the Internation Bargain Basement want ads for personel because American workers actually have to live here and need salaries commensurate with the cost of living. Two, is that our education system is and has failed miserably. Obama is right about NASA. Put them into a “planning” mode for a few years and use the money to start a new generation of scholars before we have to import teachers to teach our i-pod listening, text-messaging little geniuses.

Jack, It suggests to me that America is no longer focusing it’s attention on the American people ! She is far too busy “globalizing” herself. Why spend time,resources,money and effort on our own population, when we can spend it some place else more diserving than at home? After all Jack we”ve become a slave to “globalization.” Who wants a smart, self supporting, independant slave anyhow?

it is time they press 2 and get some Hispanic workers.

Yes, They should back the candidates with most delegates. That is the whole purpose of having delegates concept.Superdelegates are supposed to support the party and make it stronger versus the opposite party. They need to bypass all their personal preferances and go with whoever wins the most delegates.

Hey Jack
It is not that they are having a hard time finding any skill workers, it is that they do not want to pay for the skill price, supply health Insurance or pensions that comes with a job here in this country. That’s the reason Jack.

American people have yet to realize that world is becoming flat and unless they become competitive they would loose the position they comfortably held last century. Internet has revolutionized the information flow and the global competition. Americans need to focus on their education and the governement need to assist people in that process. Not only AT&T, but many other technology companies are saying the same.

Nuwan from Houston, TX

It’s a lie. AT&T is, as many companies are, pushing for more foreign worker visas. Foreign workers are paid less and since their continued residence depends on the company that sponsored them, complain less. It’s legal slavery and should not be allowed. No foreign worker visa should be approved by State unless the company can prove no one with the required expertise exists within the US labor pool. Burden of proof on the company.

Maybe it is time to allow some of the Chinese immigrants to come to the USA and share some of the technology that this country has transferred to overseas.

The time is rapidly approaching where most of the skilled fields of employment are being sent to foreign countries for the sake of the profits to be made by many of the National Businesses.

Jack
It means that AT&T is not looking hard enough. They are looking for cheap workers from overseas. Many good American people are out there with the abilities that this corporation needs, but they ask for a living wage.
Lehighton, PA

Dear Jack : I think you, Myself ,and the american public share the same digust for these companies At&t, Bill gates (apple) the governm enent (passports). I mean with all the money they get from us for there terrible business and service you would thing they wouldnt have the nerve to try a stunt like this but i guess i was wrong. Then again maybe outsource is the new hott thing to do in the 21 century. if your not out sourcing your not cool. What ever happened to just good old training

It means they are not looking hard enough! There are plenty of qualifed unemployed people right here in Michigan. As with everyone else they are looking to cut costs and ship jobs overseas!

It’s not the shortage of skilled workers but the shortage of wages AT & T won’t pay American workers.

It suggests to me that educating an entire generation of children with the attitude their self-esteem is to fragile for us to demand any standards that would measure success or failure was wrong. It suggests to me that giving kids drugs and alphabetized excuses like ADD or ADHD instead of discipline for bad behavior or laziness was wrong. Last but not least it was wrong for the republicans to declare war on and destroy the american labor movement. The old unions knew that the only way they could demand top wages and benefits was by supplying the very best skilled tradesmen in the country. Their training programs then were funded in part by the Federal Department of Health Education and Welfare and the tradesmen they produced were the very best. We can fix this if we look at what used to work in this country back then.

It’s the education system that has failed to teach and train the folks that should have bee able to take those jobs. It is also AT&T that won’t pay a wage anyone can live on. It is the corporate greed in this country that contributes to the situation.

ATT has been losing ground for years, maybe that is why they can’t attrack skilled workers. Or maybe they read he book, “how to fail at Recryiting Without Really Trying”.

Maybe they should go to the states with high unemployment. After all, people without jobs cannot relocate. If AT&T cannnot figure that out, they need to go out of business.

What it does is reinforce the glaring problem we have with our education system in the US. Here in Cincinnati we have many schools that are nearly a hundred years old. We are doing what we can but there simply is enough money to maintain proper school buildings, with good teachers, and full curriculums.

The new elementary school being built near my house is going to cost us $15 million. If Congress had taken that $168 billion stimulus package and put it towards construction of new schools. We could have paid for 11,200 new schools. That would be enough to replace nearly every school in the states of New York , Ohio, and Florida. To look at it another way,11,200 new schools would be enough replace 1 in every 10 schools across the entire country.

Not only would this vastly improve the education system in this country for decades to come, but the thousands upon thousands of jobs created in building all those schools would have had a far greater impact on the economy than the checks that are being sent out. But why would we expect anything less than yet another lost opportunity from the current President.

Brian, Cincinnati

It suggests that Bush has sold out our country to China, India, Pakistan, just to mention a few.
When a president wasted close to $600 billion in a war of his choice and not of necessity, how can there been enough skilled US workers to get trained and advance their skills to benefit our country?
This is sad, and that is why we are slowly losing the Superpower position.

Dear jack :
I have a great idea for those who’s crying because of the fact that they cant get employment because these companys see fit to outsource our job because they cant find qualified people to work. How about the illegally migrate to india to work that way they can send the money back to the Us economy. I say if u cant beat them join them

Jack,

Don’t believe everything you hear. AT&T isn’t having a hard time finding capable Americans to fill those jobs. Aren’t they suppose to be the ones that are “raising the bar?” They are simply doing what’s best for the company and not America. Finally, if paying Americans healthcare benefits is too costly, well, he could always give up a little of that CEO pay. Hey, show some good customer service and send me a copy of your book!

I don’t know what it means, but I do know from personal experience that AT&T workers are as unskilled as any I’ve met. Particularly in the customer “service” department. In that it is tlypical of American corporations. AT&T has changed its directorship, ownership, purpose, and scope so often that all that is left of it is its name. It is a disgrace to America and does a disservice to any and every one that uses it. AT&T is the epitome of gouging, overpriceing, underserving, and rudeness.

If they, or any other American corporation, cannot make do with local labor they should move to India, Or better yet, just quit.

Jack it suggests that the American worker is mobile and did not just fold their hands depending on the whims of AT &T and the rest of the low wage seeking corporations. We simply retrained and moved on to other jobs. Secondly, it may be due to lack of trust in Big business that if they can ship our jobs out, they may still do it again. It also shows that people are not training here for jobs that exist only in India and other Asian countries. And Lastly it shows that perhaps the effects of the economy is even more dire than we acknowledge because children are perhaps leaving school too early to help parents with bills.

Jack, we are in a sorry state when citizens of our country have not been trained for so many positions. This suggests we should devote more money not in ventures overseas, but at home providing proper education. It reminds me of the recent news that passports have to be made outside the US because we don’t have the ability to do it here. We should make a greater effort to provide education to our own; perhaps if more citizens were able to find jobs and work, our economy would be better off

What is At&T offering as compensation for these jobs? Are there benefits? Or are they looking to pay rates comparable to what they were paying in India? Are they just looking to fill these positions with people with high school degrees? These jobs were outsourced for a reason: so AT&T could save money and increase the profits. If they think Americans are going to be willing to work for Third World wages, then I think they can start at the top with the CEO and pay him a Third World wage. Lead by example.

Well Jack, it means that they are not trying hard enough to find Americans to fill the jobs, Or it means they can’t find Americans who will work for what they are being offered. Or it means that because we are so busy teaching our kids how to put a condom on a banana and to teach foreign languages instead of English to our kids our Country is getting its due from the Educational system it embraces. Don’t you just know the teachers union will want a raise to start teaching math, science and correct english to our kids.

Means that AT&T is not investing enough in education for one. The execs are probably basking in tax cuts. We know what to do with those that can’t take a joke. But really, the issue is planning for growth; neither Congress nor the Executive (it seems high faluting for that crowd) seem to know what that means.

There are plenty of workers for those jobs but companies like AT&T don’t want to pay fair wages.Ceo’s are to busy filling their packets.

Jack:
I doubt it has much to do with the ability to find skilled American workers and more to do with thier ability to find skilled American workers willing to take the low pay they want to pay
What incentive do these companies have to look hard for or train skilled workers? None! It’s easier and cheaper to cry about the lack of available workers and seek to import workers from out of country.
Ern in Turlock, Ca.

They’re not paying enough. Skilled workers can always be found for a price.

First, it means that we need a new vision regarding our educational systems from the k-12, technical schools, undergraduate and graduate levels since the current educational system is not meeting the needs of the nation..

Second, it means that we need new visions from and about those in the educational pipeline. At the current time, it is often difficult to find individuals (especially females) interested in mathematics, technology and sciences. The skills AT&T would need are those coming mostly out of these areas and we are not adequately providing them.

Third, it means that we need to find ways of changing the reward systems from people desiring to work in the business / financial areas to people desiring to work in the science and technology skill areas. Our reward systems do not adequately compensate those with the skills needed by industries such as AT&T. People will attempt to go into fields where the rewards are greater.

Jack, it say’s AT&T is telling a big fat lie, to justify the outsourcing, of more American jobs. Does AT&T actually think we’re dumb enough, to believe that American’s don’t possess simple phone skills. Listen to my kid, on the phone Jack. She be havin’ skills baby.

Jack-To me it means that the US has misguided priorities in that we don’t place a value in the proposal of “an honest day’s work for an honest day’s pay’. What happened to the day when a single wage earner was able to provide for a family of four (two parents and two kids)? This is the “family value” that has been overlooked in the debate. AT&T needs to set-up an apprenticeship program, offer a living wage with health care and job security, and offer a sound retirement plan. Let’s bring back the 1950’s (without all the bad stuff). Mike Thomas, Tulsa, Oklahoma

AT&T is full of “you know what”. All they have to do is on the job training for their customer service….that’s not something that’s taught in high schools and the pay isn’t enough to warrant college degree.

AT&T is just covering up that they’d rather pay $1.00 and hour.

Exactly how much salary and perks are the CEOs making? If they can’t handle our workforce and liveable wages, maybe they should give up their cushy salaries for doing a poor job…just like the mortgage company CEOs.

The problems with our corporations isn’t at the bottom…it’s at the top!

It means we are not developing enough skilled workers- what’s so hard to understand? When will we wake up and learn that people in these so called 3rd world countries work hard to qualify to take our jobs- why don’t we do the same, instead of whining and complaining. There is a reason why china graduates almost 600K engineers/yr, India graduates almost 350K engineers/yr (some reports say USA produces 70K engineers/yr!!- go figure!)- the govt/culture/society are laser-focused on education of kids. Our political leaders play roulette with our kids education! Jack, CNN’s own Miles O’Brien did a report in 2007 on this- does he know you don’t pay attention to his reports?

Doesn’t this say something about our children’s education, the qualtiy of teachers etc. if large corporations can’t find qualified workers. Or maybe, just maybe, AT&T has more demands on their workers and less benefits. They can’t find anyone to work for minimum wages and do the job they expect them to do.

ATT is full of crap! Let’s talk about the real issue here Wages Of the 300 million people in the US 5% are unimployed that’s 15 million people looking for work and ATT can’t find 5000 to answer the phone I think this moron has been talking to Bill Gates

One only has to read the comments of the bloggers on this site to see how our educational system has failed. Many, but not all, of those who comment do not spell correctly, do not construct or punctuate a sentence correctly and do not use proper grammar. They cannot distinguish between fact and opinion, and have never heard of the concept of perception.

It is no surprise that AT&T cannot find skilled workers. We (I am a retired teacher) have failed to educate the young. Don’t get me started on why!

Amazing. We’ve gone from “over-qualified” to “under-qualified”. Just like our elected officals and the CEOs of all these companies. They are either “over-qualified” or “under-qualified”, but we’re still stuck with them. Maybe we could “out-source” some of those jobs, too.

AT&T is lying they can hire overseas and save tons of money. How hard can it be to hire people who are rude, cannot speak english and can barely comprehend what you are saying to them. They would have you think Americans are too dumb to handle a job with their company, when they know darn well what they are doing.

American companies should start pumping money into educating a work force that suits them instead of pumping money into pockets of politicians who pass laws that suit them. We may be to cool for school but we’re not stupid, this question barely scratches the surface of what greed in capitalism has done to every institution in this country. We’re all in the same boat sooner or later we’re going to have to work together. Perhaps that is why the leading political regimes are recieving such negative ratings, who is it that can’t see the forrest through all the tree’s?

This is a direct reflection of Americans wanting more and giving less. Kids today are given too much by their parents so people can use the excuse that both parents must work to satisfy their greed or “Keep up with the Jones’s”. They are spoiled rotten in many cases. When we were growing up, we were told that if we wanted to have anything in life we needed to get a job and an education, so at 16 I got my first job and was paid 55 cents per hour, and finally went to college after 4 years in the military. This is a cancer that is affecting all major companies and will get worse before it gets better.

I do not believe that AT&T cannot find American workers to fill their customer service jobs. Sure the whole education system needs revamping but there are enough unemployed American people with college degrees that need the money and also some older workers that are not ready for retirement(or can’t yet) that need these jobs. AT&T can’t tell me that they can’t hold a training program for our own people. Come on! They sure trained young Indians who will work cheap and treat American customers condescendingly and are outright rude to us. A little note to AT&T - these foreign customer service people are difficult to understand because of the language difference. Put an American on the line! I want to communicate clearly with no language barrier. Whatever happened to “Charity begins at Home!”

Dear Jack:
It simply means, they are not paying enough!!!

At&t is adamantly keeping jobs outside the U.S. It does not appear that At&t is making an honest attempt to hire within the states.

Why would they? They pay substantially less and raise more profits outsourcing.

hey Jack
It says that Randell Stephenson is a big fat liar. He can’t find 5000 people to push a button and say “Thank You choosing AT&T”

What a load of crap!

He like the Bush/Cheney gang believe that Americans will shallow any line that they throw out there.

63,000 people out of work, and AT&T can’t reach out and touch someone?
cinti, oh

If you speak and understand english you don’t qualify.

It means the educational system is not as strict as in France. I am a German-American, and was educated in France, and I see kids in 8th grade learn stuff I was taught in 6th grade. This country has failed it’s students and it’s doing nothing to help them either.

Jack, it means that you and some other highly visible voices in the media are being quite successful in swaying the American public. However, I like you because at least you are not subtle and sinister about it. I have nothing against Obama and will eagerly cast my vote for him if he gets the nomination, yet Hillary has far better experience. Why does CNN always seem to have a panel which is made up 2 to 1 of Obama supporters, when discussing the two?

Lyon
Nashville, Tn

Just ask all the telecom workers that have been laid off over the last 20 years.

Those that worked for all telecoms dreaded October each year when they would announce all the cut backs. 100’s of thousands were let go and they want to trust the new reorganized telecoms that there are jobs out there???

It means they are not looking very hard. This is the craziest things I’ve heard? Are we sure CNN isn’t making this up?

Jack ,Thanks to clintons since they are AUTHOR free trade ….

Jack, this just shows that the only way to reform our country is through education. Economy problems? Maybe it is because we are all too stupid to keep our economy going. Iraq War? Maybe if we weren’t all so stupid, we would have understood the situation a little better, and public opinion wouldn’t have backed the war. Health Care? Maybe we should produce doctors that are smart enough not to need millions in mal-pracitice insurance, where the cost just gets passed on to us. Americans are stupid. Having lived abroad, I can see how incredibly dumb we are. Maybe we should do something about it now.

The CEO of AT&T is saying that he cannot fill approximately 1400 positions from American people. What kind of craziness is this? Just an excuse to outsource jobs that will result in cheaper labor?Disgusting!!!
What is this country coming to - everything is being outsourced and it won’t be long before we are no longer America!
DOES ANYONE CARE??

Jack - One executive says that Americans have no work ethic, cannot pass the 2 or 3 tests they give and then cannot pass a credit check or a background check. Hmmmm…I wonder if the citizens of India and Mexico can pass an American credit check or background check…hmmm, do you think their FICO is 760 or 210? Oh, our checks are probably not International huh? It’s not the cheap labor, no sick days, no vacation days, no severance package, no automatic overtime, no workers compensation.
Gee, it wouldn’t be so bad if they would re-train those workers that lost their jobs. It’s not that they send the jobs overseas, it’s that they also turn their backs on the people that worked hard on those jobs for decades. The least these big companies could do is invest heavily in re-training these people for jobs that are still in America. But they give them 2 months severance package and help writing a resume! Hogwash!!!!!

It suggests that the state of the country is in a perilous state of decline. Hmmm…doesn’t this sound familiar? Does the Roman Empire ring a bell here? Instead of educating our children to be wizards and engineers, we train them to be skilled killers. America the beautiful has become America the ugly because we have betrayed the ideals of our founders. Thanks for nothing Dick Cheney and George W. Bush! It is no big surprise, then, that other nations who care more about their country’s welfare have much better trained and skilled workers.

Oh PLEASE! They do not want to hire American Citizens as they would have to pay a living wage. All they have to do is go to any college campus and advertise or recruit, pay a decent wage, and focus on the ability of these entry-level employees for advancement. I agree there is a problem with education in this country, especially with the the low quality of teachers and the disruption in the classrooms (as my 12 grader grandson is experiencing), Until the teachers union understands the retention of “poor quality” teachers is one of the main reasons children are discouraged and are failing. Until the union’s grip on the education of our children, this will not end soon. (one good thing about hiring American Citizens is they speak English and can be understood - perhaps this is another reason to hire foreigners, some people just give up since they cannot get their problems resolved because poor quality of English spoken)

it means after all these years of corruption are paying off for corporate america as they can now import skilled people at half the salary an american should be paid!

That is hard to say. What are AT&T’s job requirements. Are they entry level positions that require a high school education or college. A person with a high school degree is not likely to go to work for a company where they make 8 dollars an hour kneeling in fire ants all day repairing severed phone lines. Maybe AT$T needs to rethink their hiring practices and employ retention program. Below are their test criteria. They don’t say what they pay by the way. No starting wage scale either.
AT&T uses various testing methodologies to ensure candidates are selected who have the knowledge, skills, and abilities necessary to perform the essential functions of the job. Selection screens may consist of multiple choice tests, performance tests, interviews, and/or role play assessments.

It is AT&T’s policy that all selection practices meet federal government regulations and professional standards for development.

If you are being considered for a job within AT&T, you will be informed of what selection screens are required for that job. Each screen has a study guide associated with it. Study guides describe the selection screen and provide information (TIPs) that may help candidates perform well.

To access an alphabetical list of the study guides and begin preparing for a career at AT&T, click on the link below.

Test Study Guides

It means that in 1969 the Supreme Court ruled that education could not be used as a hiring criteria unless it could be clearly shown such education was required to perform the job. As a result work experience replaced education for hiring purposes resulting in fewer young people going to college and lower productivity and declining overall living standards. We have nobody to blame but ourselves. Rick, Yakima, Wa.

This means 2 things:

1. No child left behind isn’t working (who didn’t see that coming?)
2. They’re not looking hard enough

I suspect this is some kind of faux effort to find employees so that they can justify moving all the jobs back to India.

thats just an excuse so they can hire more people in far lands cheaper wages, cant understand them, then they dont have to fix your problem. i bet bush and dick own stock in them.

Jack. this tells me that all the people that was working for At&t has gone on to other companys or even changed their occupation to support their families, why should they wait around to be backstabbed again by this company who outsourced their jobs to begin with.

All AT&T wants is the cheap labor in India. If they would pay Americans a decent wage , they wouldn’t be able to process all the applications they would get. In Illinois,they only wanted to pay 12.00/hr for an electronics technician, it was advertised on the internet.

Maybe it’s because no one in America will answer their calls because they think it’s a telemarketer.

Even though our schools have quit teaching grammar, spelling, math, science, and history in favor of self esteem and politically correct multi-culturism; those graduates should be able to answer a phone as sub-contracter customer service reps. How hard is it to place someone on hold while texting your friends and endangering fellow drivers?

It means that AT&T is not trying hard enough. Out of 300 million + people, they can’t find enough skilled workers? Really?

I think it says that the younger generations we have in this country have little to no customer service skills. Jack, I’m 33, living in a college town, and all the college kids know how to say is the word ‘like’. Could you imagine them answering a customer service call: “Like hi, like how may I like help you today? Like whoa, that sounds like messed up.” Younger generations are so consumed by facebook, myspace, and youtube that they are not learning how to have an articulate conversation which is what businesses desire.

Jack:

This isn’t India. People in America don’t work for FREE!! They need to pay a wage American people could live on..

Ron K San Diego

It means that the AT&T company has their work cut out for them. It is called investing in america. Create on the job training, pay a portion of college tuition for college minded employees. Try to recruit students in high school the same way the military does. Just stop with the lame excuses.

It irks the hell out of me that AT&T, Microsoft and so many other big businesses are so willing to take jobs away from American workers only to fill them with cheap foreign workers just to save a few bucks. Instead of complaining about the so-called lack of qualified workers and bad mouthing our educational system these companies need to step up and invest in America instead of crippling our economy. They need to provide incentives to college students by providing grant money and scholarships. They need to work with colleges and universities and help them structure their curriculum. They need to work with school districts nationwide to help ensure that classrooms have enough books and supplies and that there are enough well paid teachers to provide an adequate education.

Jack - Have they tried advertising?
Joan North Carolina

Jack:
I am a certified IT worker that can’t get arrested in the US. I see jobs listed with rediculous requirements ie: BS Degree & MCSE (Microsoft Certified Systems Engineer) to do Deskside support. They want a Bachelor of Science degree and a Systems Engineer certificate to change keyboards and mice! These type of workers design enterprise LAN’s according to Mr. H1-B Bill Gates. I think with a resonable expectation of work after school, American kids would take the classes and excell. I told my kids to skip IT/Computers go for Health Care and Food service. Unless you move to India, you won’t be able to use an IT Degree.

The polls are extremely accurate (sarcasm). They really predicted the outcome of the New Hampshire primary. I believe a week ago Obama was down by 6 points and now he is up by 2. I guess polls are fluid.

It means AT&T along with many other companies that have taken jobs to foreign countries because their CEOs don’t want to lose their Golden Parachutes which may be investigated by the Federal Government. Additionally, some foreign countries don’t have taxes.

That is a load of bull. I don’t think any sane person can believe that when we hear everyday about people being laid off from much more technical and skilled position than customer service. AT&T must think, “Well, if completely illegitimate complaints and lies have worked for the last two U.S. Presidencies. . .”

The US is moving from a manufacturing economy to a high tech service and knowledge economy. The manufacturing jobs that were lost aren’t coming back no matter what the various candidates promise.

There are ever increasing demands for math and science skills. Yet according to the National Center for Education Statistics, Computer Science and Engineering degrees only account for 9% of all degrees conferred each year.

Do we really think only 9% of work in the future will be computer or engineering related?

This a myth that I face in my line of business also. Corporations claim they cannot find skilled workers domestically as justification to outsource. The truth is that they cannot hire PhD’s in the US for $5/hr.

Why can’t ATT train new people in this country as they do in India? Are Indians smarter than Americans? Or is it that the quality of applicants in the US is low because quality applicants don’t want to work for the same wages as their peers overseas?

We cannot forget that big business needs to generate huge sums of money to pay for all the bonuses and extravagent wages for their upper management. There are three ways to get that income, increase business, raise prices or pay lower wages to those on the low end of the corporate structure. The easiest solution is lower wages. The other two are hard work to quote the man occupying the Oval Office.

Jack , it’s just a lame excuse to hire cheap labor from foreign countries.

Go get them Lou Dobbs !

I have family members that used to work for AT&T and have since moved to other companies. There are plenty of skilled workers for them to choose from. You can have ALL of the skills they require for the position but if you do not have a degree they won’t even let you in the door. They would rather have an employee with no experience and a degree than someone with 10 years experience. Why doesn’t someone ask AT&T what these positions require and what the starting salaries are?? The answer to that would clear up any other questions one may have about good old AT&T.

it means they would rather go out of country and train to avoid paying Social security and payroll taxes over the years which would amount to millions of dollars

it’s not about finding qualified people - they just think we are all stupid

Halliburton is exempt from paying $100 million in workers’s taxes by setting up the “dummy” office in the Cayman Islands

It means they are not offering enough money and benefits. Period.

ATT can find skilled workers, they just don’t want to pay them! Corp. America doesn’t give a darn about keeping American workers employed, they look only for the most profit, bringing workers from other countries. Screw ATT and the rest of Corp. America. Look at what they’ve done to us and to our country.

Jack, our President makes the same excuse for his favorit saving “Doing the jobs American workers won’t do”. American workers are loosing their skill because corporate elites continue to decrease training budgets for 15% pay increases and Holiday payouts for Upper Management. It is all about greed. Welcome to the end of our country.

Jack, my wife was one of many thousands who lost their jobs in the 90’s when AT&T decided to down size the Corporation’s employees! All of this happening while the CEO received a bonus of 14 million! So what does it mean? It means Corporate Greed has come 180 degrees to bite them in the A##! It also means that AT&T will Not pay an honest wage to employees while Corporate CEO profits go through the roof!

I have been on a job search for six months…I have yet to see a listing from AT&T…..wait a minute…are you telling me they are hiring? WOW! I wonder if they pay more than Wal-Mart.

It suggests a cultural problem that goes back for some time. We have not placed a high value on education or educators. We say we want a good education for our children , yet it is not popular to provide the funding to do it. Culturally, it is not cool to be smart, or to get good grades. In the 2000 election, one candidate was ridiculed for being intellectual, while the one who seemed really dumb made us feel comfortable. Somehow, the dumb guy became president..

I’ve worked at AT&T (SBC) before and was treated really bad. Don’t get hired as a consultant they really treat you worst than a step child. tha’ts the real reason why they can’t find GOOD people to stay.

You get what you pay for. If they want to pay minimum wages they get minimum skills. Duh.

Simple answer. Companies like T&T should take more responsibility for sponsoring training programs. Almost every company that I have worked for in the past 45 years has made commitments to training, either in-house or through time release for sponsored classes. It makes no sense for any large company to rely on finding the best job candidates already trained for the job. A bit like finding an experienced President who has never been a President before. On the job training cannot be beat.

We’ve been spending time letting others raise our children. Our biggest news story is Brtiney or Lindsay in rehab. Technology has advanced but our “middle class” still can not use the computer: We ban stem cell research and bio technology - can we blame the corporate giants, who have stockholders to answer to ? We’ve spent the last 8 years standing still, asleep at the switch. I’d go overseas too! Wake up people, we are in a global economy, whether we want o change or not.

I don’t really know Mr. Stephenson’s character to judge whether it’s a lame excuse or bald-faced lie, but it’s one or the other. I don’t believe his difficulties are stemming from a lack of education as much as they are due to poor pay, long hours and an oppressive work environment.

Where I teach, we have many parents out of work. The money available to retrain them to do this job would be far less expensive than the long-term unemployment benefits they are taking home. But when they seek out these types of jobs, the adults are told they aren’t “qualified.” If we have learned one thing in our schools, it is that education/learning is a constant. AT&T could come here, retrain, and have a very happy willing working class who also pay taxes, contribute to our society, and don’t have to adopt a fake name to talk to customers.

America’s workers are not entitled to get jobs they are not qualified for. What’s happening now is expansion of what happened when Toyota and Honda came to town. We are in a global economy, and it comes down to competition - if the product is inferior, the buyer will go somewhere else to make the purchase. The fact that the U.S. focus on education and keeping the masses technologically advanced has not been a priority for this administration. Computers are light years ahead now, and globally, the world uses them better than we do.

It means either the public schools are lying about how well they are educating our youth OR the companies are lying about not being able to find skilled workers in the US so they can hire cheap labor to increase profits. Given both have a propensity toward dishonesty, it would be hard to know which it is!

It means either the public schools are lying about how well they are educating our youth OR the companies are lying about not being able to find skilled workers in the US so they can hire cheap labor to increase profits. Given both have a propensity toward dishonesty, it would be hard to know which it is!
Marta K
Florida

Has AT&T ever heard of an apprenticeship program? How the hell does anybody get a job without training first? Do you honestly believe that 5000 East Indians had the experience that AT&T required? It is my bet that what they really had, was a willingness to work for cheaper wages! This is not just a problem in America Jack, big business exploits people in every part of the world.

It’s not that they can’t find the workers they need, it’s that they want to pay peanuts. Also AT&T is taking a page from Bill Gates play book wanting thousand of H1 visas so they can pay low wages to them. Also they can’t pay a decent wage when they are paying the CEO of AT&T 18 million dollars as I read in the paper recently.

The US’s best and brightest are dying in Iraq while the State Department blocks highly qualified immigrants from receiving work visas.

There not looking in the good old US.

Jack, Come on! You failed to mention the pay rate! Most of these BIG Brother companies pay is so low only some one in bangladesh can fill the position.

WHO in America today with a mortgage and all the rest -can live on min wage- with a for 3 month probation period, with NO overtime!
And then> maybe <get a position!
That’s what i was told by a well known grocery store recently.
“We’d love to have you but ….”
I bet money the pay rate isn’t much above minimum wage.
The CEO’s of America only give the MIMINUM information, makes them sound so friggin Noble

Pay me better than living wage and i will show you some one who gives a shit!

Thats customer service in a nut shell!

Jack, AT&T is probably asking its new cutomer service reps. to work an eight hour day, stay off of their cell phones, and treat people with respect. I can see why Americans might not be suited for these jobs.

C’mon, Jack, the super delegates are a super head-ache. Just count the votes of the people and leave it at that, even if Hillary cries again, it won’t win her the nomination.

Just think of the savings if ATT could outsource the CEO!

Hi Jack,
Hillary needs to think before she speaks. When she commented about not having the choice of choosing your families but you can choose your Pastors; she would have left.
Wake up Hillary, you can’t choose your biological family but you can choose your husband; and you chose to stay with Bill.

Very Interesting Comment

Pat Johnson
Pleasant Grove, Al

We talk about everything, but our children. They have everything money can buy, but they do not receive a world class education and without that their education we have no hope for our world. We must wake-up, clean water, food, shelter and education is all that is needed and with these things the rest will come.

I agree that our educational system is flawed — too much focus on testing and not enough on critical thinking — and I believe that worker motivation and loyalty is at an all time low just as employers are no longer loyal to their employees. Based on the experience my sisters had working for the phone company, however, I suspect the difficulty AT&T is having is that they can’t find people who can do the work of one and a half employees to keep up with productivity standards, who willingly struggle to meet an ever-changing standard of excellence which pushes them to complete customer service calls in less and less time, and who gladly listen to angry customers complaining about problems over which the customer service rep has little or no control. If companies would treat their employees with more support and respect, I think they would find employees working harder toward their common goals.

Jack
This sounds like more whinning from CEO’s like King Bill Gates.I have worked in the telephone buisness for 38 years and I can assure you there is no shortage of skilled workers for these jobs. It just might might be they are looking for overly skilled workers that will work for little pay and no benfits.

The problem is that AT&T cannot lure educated workers with a $10 an hour pay incentive. Who can live off that!

Jack,

I have a BS degree and 20 years of experience in telecommunications. I accepted a job at AT&T in 2006 and worked there for one year. I was injured on the job after 10 months on the job. I called in sick once during that time span I was terminated. AT&T is not looking for qualified workers, it is looking for cheap labor. My sister has a masters degree, AT&T offered her a customer service in Jackson Mississippi, starting pay $7.50 per hour, and my starting pay was $13.07per hour. AT&T wants to be the Wal-mart of telecommunications.

The U S has plenty of qualified people they just will not work for slave wages. These companies shouild be ashamed of themselves.

Jack where would these call centers be located? Next question what are they paying? I bet AT&T would like to pay the same as in India. If the pay is not beneficial to the employee and only benificial to the employer it will not get the quality help it seeks. It seems business are not in touch with what it costs to go to work, with the cost of gas and child care. And if they can not find the educated people why is that? You Jack, mybe these companies should have some social obligation to the education system. Instead of asking for tax breaks they should help finance the cost of education. They all want to benefit from education but want no part of helping the average tax payer finace it, with an increase in his property taxes. Greg